At Smartbiz, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help! Below are the terms and conditions of our return policy.

• Items must be returned within 15 days of delivery.
• All returned items must be in their original condition, unused, and with all tags and packaging intact.
• Proof of purchase (order number, receipt, or invoice) is required for all returns.

The following items are not eligible for return:

• Perishable goods (e.g., food, flowers).
• Personalized or custom-made items.
• Digital products (e.g., eBooks, software).
• Items marked as "Final Sale."
• Health and hygiene products (e.g., opened cosmetics, underwear).

1. Submit a Return Request: Visit your account dashboard and select the order you want to return. Fill out the return form and submit it.
2. Approval: Once your request is approved, you will receive a return authorization number and instructions via email.
3. Package the Item: Securely package the item in its original packaging. Include the return authorization number inside the package.
4. Ship the Item: Use the shipping label provided or send the package to the address specified in the return instructions.

• Refunds will be processed within 5-10 business days after the returned item is received and inspected.
• The refund will be issued to the original payment method.
• Shipping fees are non-refundable, except in cases of defective or incorrect items.

If you wish to exchange an item, please follow the return process and place a new order for the desired product.

If you receive a damaged or incorrect item, contact us within 7 days of delivery. We will arrange a replacement or refund at no additional cost to you.

If you have any questions or need assistance with your return, please contact our customer service team:

• Email: enquiries@amadeus.edu.ng