At SmartBiz, we strive to ensure a positive experience for both buyers and sellers. This Refund Policy outlines the conditions under which refunds may be issued, the process for requesting refunds, and the roles of both SmartBiz and its users in resolving refund-related issues.

This Refund Policy applies to all transactions conducted on SmartBiz’s platform, covering:

• Physical goods.
• Digital goods (where permitted).
• Services listed by sellers.

Refunds are subject to the specific terms set by the seller and SmartBiz’s platform policies.

Refunds may be granted under the following circumstances:

• Damaged or Defective Products: If the item arrives damaged, broken, or non-functional.
• Wrong Item Received: If the buyer receives an incorrect product.
• Non-Delivery: If the product is not delivered within the specified delivery timeframe.
• Misrepresentation: If the product description on SmartBiz significantly differs from the item received.

Refunds for digital goods (e.g., eBooks, software, or digital subscriptions) will only be issued if:

• The download or access fails due to technical issues on the seller's side.
• The digital product is not as described in its listing.

Refunds for services will be issued if:

• The service provider fails to deliver the agreed-upon service.
• The service does not match the description provided at the time of purchase.

For a refund request to be considered, buyers must meet the following conditions:

1. Timeframe: Submit a refund request within ., 7 days of receiving the product or service.
2. Proof of Issue: Provide evidence such as photos, videos, or detailed descriptions highlighting the problem.
3. Return of Item (if applicable): If the product is eligible for return, it must be sent back to the seller in its original condition, including packaging, tags, and accessories.

Refunds will not be granted in the following situations:

• Change of Mind: The buyer decides they no longer want the product after purchase.
• Improper Use: The product was damaged due to misuse, negligence, or unauthorized repairs by the buyer.
• Custom or Personalized Items: Products specifically tailored to the buyer’s specifications unless defective or damaged.
• Digital Goods: Refund requests for downloaded or used digital products without valid technical issues.
• Services Already Delivered: Where the agreed service has been fully provided and no valid complaints are made.

Buyers must initiate the refund process by:

• Logging into their account.
• Navigating to the "Order History" section.
• Selecting the specific order and clicking "Request Refund."

Attach supporting documents such as photos, videos, or other relevant proof.

• Seller’s Role: The seller will review the refund request and respond within 3-5 business days. Sellers may accept or dispute the request.
• SmartBiz’s Role: If the seller disputes the request, SmartBiz will mediate by reviewing the evidence provided by both parties. SmartBiz reserves the right to make a final decision in such cases.

Approved refunds will be processed 5-10 business days of approval. Refunds will be issued to the original payment method. If this is not possible, alternative arrangements will be made.

• If the refund request is due to a seller’s fault (e.g., wrong item, defective product), the seller will bear the return shipping costs.
• If the refund request is for other valid reasons, the buyer may need to cover return shipping costs, unless otherwise stated in the seller’s policy.

SmartBiz acts as a mediator in refund disputes but is not directly responsible for the products or services listed by sellers. However, we are committed to:

• Ensuring fair resolution processes.
• Facilitating communication between buyers and sellers.
• Enforcing penalties for sellers who consistently fail to meet platform standards.

Some sellers may have specific refund policies in addition to this Refund Policy. Buyers are encouraged to review individual seller policies before making a purchase. In cases of conflict, SmartBiz’s Refund Policy will take precedence unless explicitly stated otherwise.

Refund claims found to be fraudulent or submitted with malicious intent will result in:

• Denial of the refund request.
• Suspension or termination of the buyer’s account.
• Legal action if deemed necessary.

For questions or assistance with refunds, please contact SmartBiz Support:

• Email: enquiries@amadeus.edu.ng